FAQs

I’m buying a bandana for a friend’s dog, but I don’t know what size to buy. 

We agree it can be tricky to buy a bandana for a pet that is not your own. In addition to the sizing information found on the product pages, the following chart shows some dog breeds and their typical neck sizes to give you an idea of what size of Bandana would best fit them. When in doubt, buy the next size up and leave a note when you check out indicating the dog or cat breed. 

How do I keep my catnip products fresh?

When your cat is not playing with their catnip toy, it is recommended that you store it in a dry, dark place. When it is able to fully dry out, away from sunlight (i.e. inside a cupboard), you can prolong its life and ensure that it lasts for months. Some people may also choose to try putting their catnip toys in the freezer to extend their freshness. However, this is not a storage method that we have done a lot of testing with, but give it a try and let us know how it works!

I thought all cats loved catnip, but my kitten doesn’t seem very interested in their catnip pouch. Why is this?

Don’t worry, most cats don’t usually develop an interest in catnip until they are a bit older, around 3 – 6 months of age. Put the pouches in a dry, airtight container in a dark place until they are a bit older and try again.

Are Wiggles and Whiskers products tested by an outside testing facility for safety purposes? 

No, but all of our products/materials are made and stored in a safe, smoke free and environment with nontoxic materials. We have done our best to test our toys, bandanas, accessories etc. to ensure their durability and safety, ultimately you know your pet best. Please supervise your pet while they are using all Wiggles and Whiskers products.

What do you mean by “Processing Time”?

Processing time is the time it takes for me, Megan, the maker here at Wiggles and Whiskers, to select, package, and take your order to the post office. For “Ready to Go” items like Cat Nap Play Mats, Ready-To-Go Bandanas, Dapper Dog Collars, Cutie Pie Mice and Collar Bows the amount of time to process the order would be not much at all (1 - 2 days). However, for Custom Order Bandanas and Bow Ties please refer to the processing times indicated on the product ordering pages for the most up-to-date estimates. If you have a specific deadline or occasion you are planning for please contact me at: megan@wigglesandwhiskers.ca .

Where do you ship?

Currently our products are only available in Canada. We are proud to focus our efforts on serving pets and their humans here in Canada. It is possible that we might serve other countries in the future, so if you would like to stay in the loop we would love for you to follow us on Instagram or Facebook to keep up with our progress.

What shipping carriers do you use? 

Canada Post 

Effective November 2025 we will be minimizing our use of Canada Post’s services as they have become largely unreliable/inconsistent for our customers since December 2024 when strike actions of various types began. Pet Tags and Greeting Cards will be the only items shipped by Canada Post moving forward. 

ClickShip

We will now be utilizing the services of ClickShip (a division of Freightcom) to secure economical rates with a variety reputable courier companies (ie. Canpar, DHL, ICS Courier, FedEx, Purolator etc.) to deliver orders faster to customers across Canada, with tracking numbers. This is a service that we were not able to provide previously. In order to do this we are charging a regionally based flat rate shipping amount on each order.

You are a Canadian business. Why don’t you use the metric system on your website?

Yes, the metric system is what is officially used in Canada; however, the reality is my Grandmother and Mother taught me how to sew, and both of them preferred the imperial system. We also find that when customers are providing us with measurements, inches, as opposed to centimeters, is what is most often preferred. Lastly, in the interest of space and user friendliness of the website on mobile devices, it just took up too much space to include both units of measurement on each product description page.    

Do you sell your products on a wholesale basis?

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