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Shipping Policy

Local Pick-Up

We offer local pick-up at Wiggles and Whiskers Headquarters located at:  26 Young Street, St. Jacobs, ON N0B 2N0

Local Delivery

We offer FREE local delivery (within 20km of Wiggles and Whiskers in St. Jacobs) with minimum purchases of $45 on Fridays after 4:30pm. Requests for delivery must be made 24hr in advance. We will contact you to make arrangements upon receiving your order. 

Canada Post Lettermail™ Shipping

We offer Oversized Lettermail™ Shipping via Canada Post on most of our products (depends on size and weight). No Tracking number is provided with this service, but you will receive an email confirmation at the time of shipment. The speed of this method varies depending on the time of year and how rural the destination is.

Canada Post Expedited Parcel™ Shipping

We offer Expedited Parcel™ Shipping via Canada Post. At this time, we are offering this service at a flat rate price that is often cheaper than Canada Post’s ‘Counter Rates’. Packages are shipped from St. Jacobs, ON and shipping distance costs will be calculated accordingly. Tracking numbers are provided to customers. Canada Post has a shipping speed guarantee of 3 business days for locations within Ontario and within 8 days for the rest of Canada.

Chit Chats Courier Service

Effective 01/2022 we will be utilizing this third party courier service in order to provide a cost effective shipping alternative for bulkier products such as Cat Nap Play Mats and Snuffle Balls. Chit Chats does utilize Canada Post delivery persons at various stages, so it is very likely you may not even notice this change.

Canada Post Xpresspost™ Shipping

We offer Xpresspost™ Shipping via Canada Post. It is carrier-calculated by package weight/size/destination. Packages are shipped from St. Jacobs, ON and shipping distance costs will be calculated accordingly. Tracking numbers are provided to customers. Canada Post has a shipping speed guarantee of next business day delivery for Local and Regional destinations, and a 2-day delivery guarantee for the rest of Canada.

Canada Post Priority™ Shipping

We offer Priority™ Shipping via Canada Post. It is carrier-calculated by package weight/size/destination. Packages are shipped from St. Jacobs, ON and shipping distance costs will be calculated accordingly. Tracking numbers are provided to customers. Canada Post has a shipping speed guarantee of next business day delivery to Local, Regional and National destinations.