Shipping Policy

Shipping Exclusively to Canadian Customers

Free Standard Shipping Across Canada on Select Eligible Products

Free standard shipping is available across Canada on select eligible products. Eligible products include our pet tags, greeting cards, Silvervine Sticks, and Catnip Pouches. 

Products with paid shipping remain subject to their applicable rates, even when ordered with free-shipping products. The applicable shipping options and total shipping charge are displayed at checkout.

Local Pick-Up

We offer local pick-up at Wiggles and Whiskers Headquarters located at: 26 Young Street, St. Jacobs, ON N0B 2N0. When local pick-up is selected we will email you to make arrangements for a date and time to pick-up your order.

Canada Post Oversized Lettermail™ Shipping

Eligible free-shipping products are shipped by Canada Post Oversized Lettermail. No tracking numbers are provided for this type of shipping.

ClickShip (Courier Shipping)

We use ClickShip (a division of Freightcom) to arrange delivery with Canada Post (expedited shipping with tracking) and courier companies such as Canpar, DHL, GHS, ICS Courier, FedEx and Purolator. Tracking numbers provided. Delivery company is selected based on fastest delivery time. 

Regional Flat Rates for Products with Paid Shipping

The following rates apply only to products assigned to our Flat Rate Shipping service, not to products eligible for free standard shipping. All amounts are in CAD.

Ontario: $9
New Brunswick and Quebec: $10
Newfoundland and Labrador, Nova Scotia and Prince Edward Island: $12
Alberta, British Columbia, Manitoba and Saskatchewan: $15
Northwest Territories and Yukon: $20
Nunavut: $30

Other products may have shipping calculated at checkout. If your order contains products with different shipping rates, the applicable charges may be combined. Review the total shipping charge at checkout before placing your order.